Master Locksmith Association Approved and Essex Trading Standards Emergency Loocksmith. We are a Genuine family Business Not a call centre Based in Halstead also covering Braintree Sudbury and Surrounding villages

Actfast Locksmiths
Halstead Master Locksmith

Master Locksmiths Association

Graham Cooper
Master Locksmith

Call now 01787 477513

Reg No. 002606

Reg No. BWC248

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We offer fast response to: Halstead, Braintree, Witham, Sudbury, Dunmow, Chelmsford, Colchester and surrounding Villages

Customer Charter

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Introduction

Act Fast Locksmiths wish nothing more than to provide products and services with skill and integrity. We are anxious to give you the benefit of our experience in all aspects of security products and their applications.

The following covers the four main areas of locksmithing services and are intended to clearly state our obligation to identify and interpret the requirements of the customer and to provide a fair and honest service to meet those requirements.

They also highlight specific exceptions to our Charter that can occur due to the technical nature of some aspects of locksmithing and it is considered by Act Fast to be fair that you are made aware of these exceptions.

It is essential that the customer understands that the service or product does meet with their requirements and that they are aware of the costs or charges, either in writing or verbally and that they are also aware (if applicable) of the likelihood of any additional costs.

Certain lock and key systems are protected by law and replacement or extra keys will not be duplicated without the correct authorisation procedure. The company is obliged to operate these procedures to comply with law and in the best public interests

Installations

Act Fast are inspected periodically to stringent standards including a sampling inspection of recent installations undertaken. Companies are dedicated to provide skilled and accurate workmanship, and are positively encouraged to maintain standards in Training, Equipment and Best Practices.

All security installations are backed by guarantees on workmanship and materials used.

Act Fast are properly insured to carry out security installations on, or to, your premises when installing security products to manufacturers recommended instructions and insurers guidelines.

Exceptions will occur if any alteration, amendment, removal or reinstallation is attempted by any persons other than Act Fast.This also applies if any undue wear and tear, abuse or act of vandalism is apparent.

If product failure or faulty workmanship causes a Lock-Out the company reserves the right to ascertain the cause and carry out any appropriate rectification, also to make charges where applicable, having first advised the customer. Liability is limited to replacement value only of the same or similar equivalent product and in all cases limited to the guarantee periods.

Key Duplication

All key duplication is backed by replacement or money back guarantee and liability is limited to the retail price of the key.

Exceptions occur when keys to be copied are too badly worn to guarantee a perfect working copy. The company reserves the right to bring this to the attention of customers and offer the customers the option to proceed entirely at the customers risk which will negate any guarantees.

This also applies when requests to duplicate keys that have been bent or broken and the company reserves the right to mark all such keys so as to identify them as supplied after advice.

Keys supplied to code numbers are not replaced or refunded unless there has been a cuffing error on the part of the company.

Certain lock and key systems are protected by law and replacement or extra keys will riot be duplicated without the correct authorisation procedure. The company is obliged to operate these procedures to comply with law and in the best public interests.  

Retail Products

All locks and security devices are backed by replacement guarantee, normally for twelve months, if deemed to be faulty and liability is limited to the retail price of the product on production of a valid receipt.

Products are usually of a technical nature and every effort is made to interpret the customer’s requirement. Be sure your purchase is correct for the application you require as exchange or refund may be subject to a handling charge and/or that the product and packaging is intact.

Products that have been removed from their packaging and attempts made to install them are not exchangeable or refundable unless the goods are faulty.

If product failure causes a Lock-Out within the guarantee period the company reserves the right to ascertain the cause of the failure.

Products that are considered by this company as subject of a Special Order (not normal stockholding) may require a non refundable deposit. 

Service Calls

All service work including lock-outs are backed by guarantees on workmanship and materials used.

Act Fast, while providing a Lock-Out service will in the interests of public security request proper identity or proof of ownership. Should this not be forthcoming service will be refused, your co-operation is required in these circumstances.

Exceptions will occur if any alteration, amendment, removal or reinstallation is made by any persons other than the original installing company. This also applies if any undue wear and tear, abuse or act of vandalism is apparent.

If product failure or faulty workmanship causes a Lock-Out Act Fast reserves the right to ascertain the cause and carry out any appropriate rectification, also to make charges where applicable, having first advised the customer. Liability is limited to replacement value only of the same or similar equivalent product and in all cases limited to the guarantee periods.

All servicing work is carried out to the best interpretation of, or to customer’s instructions. All costs to be advised before commencement of works and any variation affecting specification or cost will be advised prior to completion where possible.

If any customer feels unhappy with any aspect of any of’ the services offered, or completed by Act Fast, if they are unable to resolve the problem with Act Fast, they should complain to the British Locksmiths Association in writing.

Act Fast will give an estimated price before agreeing to attend a location. However this price will be based on the customer’s information and the Act Fast may have to revise the cost when on site and the situation is assessed.
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Actfast Locksmiths are also Trading Standards Approved. We open locks, supply and install locks to wooden UPVC and Metal doors Insurance advice given with fast emergency response to Halstead Braintree Witham Sudbury Suffolk Great Dunmow Earls Colne Sible Hedingham Gosfield Bures Hadleigh Great Notley Raine Felsted Marks Tey Essex