Master Locksmith Association Approved and Essex Trading Standards Emergency Loocksmith. We are a Genuine family Business Not a call centre Based in Halstead also covering Braintree Sudbury and Surrounding villages

Actfast Locksmiths
Halstead Master Locksmith

Master Locksmiths Association

Graham Cooper
Master Locksmith

Call now 01787 477513

Reg No. 002606

Reg No. BWC248

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We offer fast response to: Halstead, Braintree, Witham, Sudbury, Dunmow, Chelmsford, Colchester and surrounding Villages

   
ACTFAST LOCKSMITHS (GDPR ) Data Protection Policy 2018  In this Policy document dated 27/4/2018 the customer is referred to as ‘you’ or your and our Company as ‘us’.  
  Your data: how it is collected, stored and used.  Any data collected by us is for the purpose of satisfying your request for us to do the work requested by you, ‘You’. We will need your full name, address and full invoice details for work to be carried out for ‘you’. This data will never be passed on to a third party unless it is for the purpose of debt collection, in which case we will inform you first, prior to ‘us’, instructing a third party debt collection service to act on our behalf to collect a debt not settled by ‘you’. If you wish for the details NOT to be passed on to the debt collection agency, you must make payment in full. Any dispute on your part must then be given in writing and will then be dealt with by ‘us’. If you are not satisfied with the outcome then you will need to take your own legal advice in getting this dispute rectified.  
  Invoicing & Diarising
All data collected will be used solely by us for the purpose of entering the details of your requested work onto our diary for Graham Cooper (The Locksmith) to successfully plan and carry out his daily tasks. Following this, we will also create an invoice or a receipt for the work carried out by ‘us’. All details collected by us are filed away for 6 years as per the requirements from HMRC, (Her Majesty’s Revenue & Customs) law.  
  Invoicing Data
All the data collected by us is kept in hardcopy with simply your name entered on our accounts software, “XERO”, accessible on our computers which are password protected. “XERO” is also password protected and only accessible by Graham Cooper, Suzanne Cooper and our Accountant Brendon Howlett. Passwords are always changed should any threat appear. All computers are locked in our premises which are not open to the public. Visitors are allowed by appointment only and are not left alone at any time.  
  Key Duplication
Any data relating to key copying is either stored on physical documentation, which is filed away in a locked cabinet within the business premises, accessible by Graham Cooper or Suzanne Cooper. If it is a master suite, then an encrypted key file is produced by Mul-T-Lock UK Ltd, Brisant Ltd or on our password encrypted master key record file. which is sent to us as an encrypted file via email for Mul-T-Lock or Brisant. The MUL-T-LOCK & Brisant Files can only be read by Graham Cooper. So it can not be copied by anyone other than Mul-T-Lock or Brisant. The PC is also password protected. Both machines are kept in a separate part of the business premises which are locked out of hours and are solely used for the purpose of duplicating keys only.  
  Credit card payments
Credit card payments are made via streamline payment service either on site with the Customer or over the telephone. No details are recorded, besides being taken verbally over the phone and entered directly into the Streamline payment system while ‘you’, are on the phone. No data relating to this payment are taken or kept by ‘us’.  
  Data Disposal
At the moment no data is or will be disposed of and will be kept filed away at our business premises. If you require any data to be returned to you, then you may request this to be sent to you at your own costs. If you would like your data disposed of, please advise which data, if not all data, is to be disposed of and your preferred method of disposal, which will be arranged for you. All costs incurred are chargeable and payable by ‘you’. Please note that if key duplication details and files are disposed of for you, you will be unable to get your keys duplicated in future.  End of Policy.   
Actfast Locksmiths are also Trading Standards Approved. We open locks, supply and install locks to wooden UPVC and Metal doors Insurance advice given with fast emergency response to Halstead Braintree Witham Sudbury Suffolk Great Dunmow Earls Colne Sible Hedingham Gosfield Bures Hadleigh Great Notley Raine Felsted Marks Tey Essex